Terms and Conditions

Purchase Order Information:
All prices shown on this website or in MedViron documents are subject to change without notice. The customer's purchase order must include complete information or the purchase order will be held from production until all information is provided. The customer bears sole repsonsiblity for the correctness of their purchase order. All orders are subject to MedViron's terms and conditions regardless of the terms and conditions set forth on the customer's purchase order form. All customer orders must receive credit approval before the order can be entered into production.

For fastest processing, the customer should submit one or more of the product order forms available on the How To Place an Order webpage.

Customers should submit purchase orders to:

Email: customerservice@medviron.com
Fax: 616-741-9665

9380 Pentatech Drive
Zeeland, MI 49464

Selling Information:
Distribution of pricing does not in itself constitute an offer to sell. Orders may only be placed by customers authorized by MedViron.

Order Acknowledgment:
The customer will receive an order acknowledgment by email. Upon receipt of this acknowledgment, it is the customer's responsibility to verify the accuracy of the order and notify MedViron Customer Service staff of any error. Once an order is acknowledged, MedViron is responsible for shipping exactly the item(s) acknowledged at the price(s) acknowledged. No changes may be made once an order has been placed into production.

The customer's order will be shipped upon completion of production using the customer's chosen freight carrier. All orders are F.O.B. - Our Dock. Every effort will be made to ship orders on the acknowledged ship date. Acknowledged ship dates are contingent upon conditions beyond MedViron's control. We cannot promise delivery dates, as service by the customer's chosen freight carrier will vary by destination.

Order Cancellations:
Cancellations and/or changes must be communicated in writing to MedViron Customer Service. It is not sufficient to inform only the dealer or sales representative. After an order is acknowledged and placed into production, cancellations and changes cannot be accepted.

All prices include packaging.

MedViron will provide storage for completed orders for up to 5 calendar days. If the customer is unable to make arrangement for shipping and storage exceeds 5 calendar days, a storage fee will be assessed equal to 2% per day of the total net order for each calendar day that the order is held.

Return Merchandise:
No returns of merchandise will be accepted without written authorization from MedViron. Before a return of merchandise is authorized, MedViron reserves the right to inspect the items. Any item that has been approved for return must be properly packaged in its original factory packaging. Return transportation charges must be prepaid. Unauthorized returns will returned to the customer, freight collect. Upon receipt, all merchandise returned to MedViron will be inspected and the results compared to the reason stated on the return authorization. Any discrepancies will result in an adjustment to the amount of the credit issued.