FREQUENTLY ASKED QUESTIONS

HELP! I NEED INFORMATION RIGHT NOW! WHO DO I CALL?

Contact a member of our customer service team toll free at 1-833-633-8476. We are here from 8am to 5pm Monday through Friday. You can also email customer service at customerservice@medviron.com if you don’t want to call.

IS THERE A DEALER IN MY AREA?

You can find a dealer on our website, just click here. Dealers are listed by state.

I’M A DEALER, WHERE DO I SEND A PURCHASE ORDER?

Dealers should send purchase orders to customerservice@medviron.com

Your purchase order should include the following information so we can process your order quickly:

  • A purchase order number
  • The product name(s) and the specific product part numbers(s)
  • The number of items desired and the net price
  • “Ship to” information and special shipping instructions, if applicable
  • Your billing address and your delivery address, if different
  • Name and phone number of the contact person for your order
  • The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different.

NOTE:  MedViron customer service staff will send an order acknowledgment to the e-mail address provided once the order has been processed.

All of the information listed above is required to process your purchase order. Any missing information could lead to a delay in processing your order.

New customers are requested to please complete a credit application and mail it to sales@medviron.com. Please note that we may ask for a 50% deposit for new customers in the United States. International customers may have to pay the full amount of their order in advance.

HOW LONG WILL IT TAKE TO GET MY ORDER?

All of our products are made to order. In most cases, you can expect your order to take approximately 4-5 weeks once a clean purchase order has been received. If your order requires a custom color, then it can take a little longer if that color is not in stock or if it is not immediately available.

WHAT IF I CAN’T FIND EXACTLY WHAT I’M LOOKING FOR? I HAVE SPECIFIC DIMENSIONS AND COLORS THAT I REQUIRE.

MedViron will partner with you in creating specific products that address custom dimensions, finishes and styles. To get started on your project, please contact us using the contact form below.

I’M AN INDIVIDUAL LOOKING TO PURCHASE FURNITURE FOR MY HOME OR FOR A LOVED ONE, IS MEDVIRON RIGHT FOR ME?

No, sorry.  MedViron specializes in supplying furniture and equipment to hospitals, senior living communities and other types of healthcare facilities.

WHERE CAN I SEE YOUR WARRANTY?

For full details of our warranty please click here. Our terms and conditions are located here.

If a warranty issue is discovered, please contact customer service as soon as possible.

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CONTACT US

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